Admission Policies and Booking Policy
Hola! Welcome to Casa Paw, we are a private home boarding facility with limited space.
We would like your dogs and resident dogs to feel as happy as they can be! We are open for small to medium-sized dogs. We do not accept breeds registered under the Dangerous Dogs Act.
Puppies
Who doesn’t love puppies? We welcome puppies up to 7 months. Minimum age: 4 months, extra fee will be applied. Puppies must have completed their series of puppy vacs. Must be fully potty trained to go potty outdoors. No runny tummies.
Older dogs
We welcome older dogs, we’ll evaluate your dog's situation if and when it gets to that point with incontinence (urinary and/or fecal), you will need to make boarding arrangements elsewhere so he can receive specialised care, perhaps at a veterinary facility or in your home. Also we will be reluctant to take elderly dogs with serious health issues for extended stays. Even in a low or no stress environment like ours, long term boarding can take a toll on older dogs making them more susceptible to illness.
Non-neutered or unspayed dogs
Sadly, we cannot accept non-neutered or unspayed dogs, particularly males, as it disrupts the pack dynamics. Once a male puppy reaches around 6 months of age, it is very rare for us to allow them to engage in group play. If the dog displays behaviours typical of intact dogs (such as mounting, marking, pulling, dominance, aggression, roaming, etc.), we will not be able to accept any further bookings until the dog has been neutered. Additionally, we strictly do not accept females in season. Please consider your dog's upcoming age before making a booking; if your dog is between 7 months and 4 years old and is not neutered, we will not be able to accept your booking.
Health
Dogs must be in good overall health and good physical condition. We will not accept any dog who has had a communicable disease or fleas in the 90 day period leading up to the boarding stay. Unfortunately If your dog is scratching excessively or appears to be sick upon arrival (vomiting or diarrhoea within the first 2 hours), your emergency contact will be reached to come and collect your dog. No refunds will be applied. Please make sure your dog is groomed and clean before arriving. If we consider your dog needs extra grooming we will arrange so and add the cost to your stay.
Vaccinations
We cannot accept dogs without vaccinations. We will ask for proof of vaccination for Lepto 2/4, DHP(distemper, hepatitis and parvovirus) and kennel cough if your dog travels or if he interacts with other dogs. For Lepto and DHP please take into consideration that for vaccinations to become active will need at least 2 weeks before arriving with us.
In regards to the Kennel cough vaccine, we reserve the right not to accept dogs for daycare or boarding for at least 3 weeks after the kennel cough vaccine was given if it was given via the nose. If you opt for the injectable kennel cough vaccination we highly recommend waiting at least 2 weeks prior to boarding.
All dogs must be up to date with their flea and worming treatments.
It is a good idea to treat your dog a week before they come to board. We will ask for the latest treatment date and brand..
Booking Policy
Bookings, amends, no-shows and cancellations.
We are happy to accept bookings within six months in advance, a 10% non-refundable deposit will need to be paid to secure dates. Please always ask for the final price of your booking to avoid misunderstandings
You can change, amend or cancel your booking 2 months (8 weeks) before your original date with no payment required. After this time (8 weeks or fewer) full payment will be required for the original booking.
Sadly, no-shows or last-minute changes will still need to be paid in full at the original booking price-failing to do so, no further bookings will be allowed and/or cancelled.
A full payment is due one week before arrival otherwise the booking will automatically be cancelled with no notification from our part.
If, while you are away, you want to extend your booking we are happy to do so if we have availability. Full payment will need to be completed within 2 days of your notice.
We reserve the right to close booking dates by giving you a reasonable written notification in advance.
