Admission Policies and Booking Policy

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Welcome to CASA PAW we offer a thoughtfully designed home-boarding experience where dogs have complete access to our home and garden, all within a peaceful, safe, and nurturing atmosphere. To ensure we uphold the highest standards of care, all dogs are required to meet the following admission criteria.

Puppies

We welcome puppies up to 12 months. Puppies must have completed their series of puppy vaccines. Must be fully potty-trained to go potty outdoors. No runny tummies please.

Older dogs

We are happy to welcome older dogs. If your dog experiences incontinence (whether urinary or faecal), we will assess the situation when it arises, and you may need to arrange for boarding elsewhere to ensure he receives the specialized care he needs, possibly at a veterinary facility or in your own home. Additionally, we may hesitate to accept elderly dogs with significant health concerns for long stays. Even in a calm and stress-free environment like ours, prolonged boarding can affect older dogs, making them more vulnerable to illness.

• All dogs must arrive in excellent health. Dogs showing signs of illness on arrival — including vomiting, diarrhoea, coughing, excessive scratching or lethargy — will not be admitted. This policy protects the comfort and wellbeing of every dog in our care.
• All guests must be fully up to date with vaccinations:
  
  • DHP (Distemper, Hepatitis & Parvovirus)
  • Leptospirosis (L2 or L4)
  • Kennel Cough
• Core vaccinations must be completed a minimum of 14 days prior to arrival.
• Dogs receiving the intranasal kennel cough vaccine must observe a 3-week waiting period before attending Casa Paw. Injectable kennel cough vaccines require a 14-day waiting period.
• All dogs must follow a regular flea and worm prevention programme, with recent treatment details provided.

• Casa Paw does not accept dogs listed under the UK Dangerous Dogs Act, including any prohibited breeds or dogs legally classed as dangerous.
• Dogs must be legally owned, microchipped and compliant with UK pet regulations.

• A trial session and a trial overnight stay are compulsory for every dog, without exception.
• These sessions allow your dog to experience our home environment, routine and resident dogs in a relaxed, structured way.
• Admission is only confirmed once your dog has successfully completed both trial stages and is settled, comfortable and happy in our care.

• Casa Paw is a fully home-based setting, not a kennel or commercial facility. Dogs live as part of the household and must be comfortable sharing space with people and other dogs.
• Dogs enjoy full access to our home and secure garden, allowing natural movement, rest and social interaction throughout the day.
• We welcome dogs of all sizes and breeds, provided they are well-socialised, emotionally settled and respectful of others.
• Dogs showing persistent aggression, extreme anxiety or behaviour that compromises safety may not be suitable for our environment.

• Dogs must arrive clean, groomed and comfortable, ready to enjoy their stay.
• Owners must provide a reliable emergency contact who can collect their dog if required.

 Our Approach
Casa Paw is intentionally small-scale and selective. By welcoming only dogs who thrive in a calm, social home environment, we ensure every guest receives the highest level of personal care, attention and comfort.

If you’re unsure whether Casa Paw is the right fit for your dog, we’re always happy to discuss suitability before starting the admission process.

Booking Policy

Bookings, amends, no-shows and cancellations. 

We are happy to accept bookings within six months in advance, a 10% non-refundable deposit will need to be paid to secure dates. 

Please always ask for the final price of your booking to avoid misunderstandings.

You can change, amend or cancel your booking 2 months (8 weeks) before your original date with no payment required. After this time (8 weeks or fewer) full payment will be required for the original booking.

Sadly, no-shows or last-minute changes will still need to be paid in full at the original booking price-failing to do so, no further bookings will be allowed and/or cancelled.

A full payment is due one week before arrival otherwise the booking will automatically be cancelled with no notification from our part.

If, while you are away, you want to extend your booking, we are happy to do so if we have availability. Full payment will need to be completed within 2 days of your notice. 

We reserve the right to close booking dates by giving you a reasonable written notification in advance.